Privacy Policy

At The Link App, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.


We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.


Who are we?

At The Link App, we are a passionate mix of legal and tech talent who are committed to delivering and improving our revolutionary product around the needs of our users. As the only communication app that caters to the entire legal profession, our mission is to help ambitious law firms stand out from the crowd while improving the way firms interact with valued clients. Our registered address is The Link App, 40 King Street, Manchester, M2 6BA.


How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about The Link App, input your details to receive a demonstration, register to attend events or webinars and if you subscribe to join our mailing list.


We also collect information about you when you use our products, including when you sign up for an account, log in, create or share content, and message or communicate with others. If you send us a request, such as emailing us for support, we reserve the right to publish it (absent any personally identifying information) in order to help us clarify or respond to your request or help other users.


The only personally identifiable information we may discover during the support process includes your email address, phone number and the names of any organisations to which you belong. In the process of supporting our products, we may need to investigate the data within your account, including data you have entered into private communications. If this occurs, we will always request your explicit permission before looking at the data in your account.


What type of information is collected from you?


The personal information we collect might include your name, job title, company name and address, email address, telephone number, IP address, and information regarding what website pages are accessed and when.


If you are a subscriber of our product we also collect the following additional information:

  • Information and content you provide. We collect the content, communications and other information you provide when you use our products.
  • Your usage. We collect information about how you use our products, such as the features you use; the actions you take; and the time, frequency and duration of your activities. For example, we log when you’re using and have last used our products.
  • Device information. We collect information from and about the computers, phones and other web-connected devices you use that integrate with our products, and we combine this information across different devices you use.


How is your information used?


We may use your information to:

  • Contact you following an enquiry;
  • Contact you following a demonstration of The Link App;
  • Contact you following a registration to a Link App event or webinar;
  • To carry out our obligations arising from any contracts entered into by you and us;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications which you have requested and that may be of interest to you. These may include information about relevant thought leadership campaigns and blogs, invitations to relevant events, or promotional marketing communications for The Link App;
  • Contact you for market research purposes. We may contact you by email, phone, fax or mail;
  • Allow you to register for our products and to administer and process the registration;
  • To charge you any fees and provide you with a receipt or resolve billing issues associated with your account;
  • Evaluate the quality of our products and services, and to enhance your experience on our websites;
  • Provide, personalise and improve our products.


How we use cookies


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Cookie name Source Description
thelinkappcom_cookiecta Cookie notice acceptance
fr Facebook Facebook tracking
_gid Google Analytics Session tracking
_gat_UA-55036106-1 Google Analytics Session tracking
_ga Google Analytics Session tracking
DV Google Analytics Session tracking
NID Google Analytics Session tracking
1P_JAR Google advertising Ad targeting
IDE Google advertising Ad targeting
_hjIncludedInSample Hotjar “This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.”


Links to other websites


Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:


  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.